Frequently Asked Questions
Add about 1.5-1.75 cups of warm water or Broth to every 1 cup of Dehydrated Food. Allow food to hydrate for 10-15 minutes before serving. Tip: you can soak overnight in a sealed container in the refrigerator. You can adjust amount of water to reach your desired consistency. Less liquid produces a more stew-like consistency, while more liquid creates as more soup-like consistency. Never use Hot water or broth and never serve to your dog hot, never microwave. Ensure that the serving temperature is safe for your dog.
Transitioning is easy. Start by adding about 25% of dehydrated food to current food for 1-3 days. Add 50% of dehydrated food for days 4-6, 75% of dehydrated food for days 7-9, and convert to 100% on day 10. If you do not transition your dog properly to a new diet, your dog may experience digestive discomfort, in the form of loose stools and diarrhea. To avoid this happening follow the transition plan, understanding some dogs may need longer to transition to a new diet. Every dog may react a little different.
Depending on your previous diet, your dog may need 30-40 days to fully adjust to a new diet. Pure Grace Dehydrated Diet includes healthy fiber, Probiotics and Digestive Enzymes, these ingredients work to support a healthy digestive system and microbiome. It may take up to 40 days for your pet to clear their system and adjust to a new diet. Make sure to transition your dog onto any new diet over a period of at least 10 days. Some dogs may need a longer transition. If your dog is experiencing soft stools within the transition period, add more days to the transition plan periods and allow more time for your pet to adjust.
This could mean your dog is still adjusting to their new diet. You can allow more time for vegetables to hydrate to help make them easier to digest. Some of these pieces can be dietary fiber which are helping to push waste through your pets digestive system. Every pets digestive system is different. If your dog is experiencing diarrhea, this could be a sign of something else and if in doubt, contact your veterinarian.
You should be able to rotate between flavors after a dog has transitioned. Rotating flavors may help your pet to be excited about eating something different. Some dogs may prefer one flavor to another.
Our complete and balanced diets are formulated to meet or exceed nutritional levels established by the Association of American Feed Control Officials (AAFCO) nutrient profiles for All-Life Stages.
Our diets are formulated by experienced animal nutrition experts. Products are manufactured in a SQF certified facility with an excellent rating, a FDA registered facility with over 60 years of experience in animal nutrition and manufacturing. Our facilities are in compliance and certified HACCP (Hazard Analysis, Critical Control Points) food safety plans, and are FSMA (Food Safety Modernization Act) compliant. Products are tested prior to release to ensure safety for you and your pets.
30-Day Money-Back Guarantee
We stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your product, you may return it for a full refund within 30 days of the purchase date.
Terms and Conditions:
- Eligibility: This guarantee is valid for one refund per individual and one refund per household.
- Time Frame: The product must be returned within 30 days from the date of purchase.
- Condition: The product should be returned in its original condition, including all packaging, accessories, and documentation. The cost of shipping and handling to return product will be deducted from refund.
- Proof of Purchase: A valid proof of purchase is required for all returns.
- Refund Process: Once we receive the returned product, we will process your refund within 7-10 business days.
- Exclusions: This guarantee does not cover products that have been damaged due to misuse, neglect, or unauthorized modifications.
Send pictures of product, proof of purchase, and reason for return to info@blueballpet.com to start return process.
If you have any questions or need assistance with your return, please contact our customer service team at info@blueballpet.com
Thank you for choosing our products. We appreciate your trust and look forward to serving you again!